We are unable to cancel an order once it has been processed. We regret that we are also unable to accept returns for purchases made due to a change of mind.

We only accept returns where the necklace reaches you in a damaged state. Please take a time-stamped photo of the necklace showing the damage, within 24 hours of delivery and notify us at Contact@Manik.International. We will help to resolve the problem, and after a return has been arranged, with the damaged item reaching us in its original box and packaging, we will process a refund. We will pay for the return shipping of a damaged item.